Academy FAQ

You can update your personal information by clicking on your Profile.

If you are having problems signing in to your account, here are a few things you can do to try to identify and fix the problem. First, make sure that caps lock is turned off as passwords are case-sensitive.
Second, if you are sure that you are using the right password but you still cannot sign in, please reset your password. If you still cannot sign in, contact your support team for assistance at academy@avpn.asia

Go to the reset password page, enter your email address and click ‘Submit’. An email will be sent with instructions on how to reset your password.

If your email was accepted on the password reset page but you have not received your email, please check your spam folder in case the email has been incorrectly marked as spam.
If you are still unable to locate the email, please contact our support team for assistance at academy@avpn.asia.

If you are unable to remember the email address you used to sign up, or if the email address is not recognised, please contact our support team for assistance at academy@avpn.asia.

If you have clicked on the ‘Sign Out’ link but still find yourself signed in, visit your Personal Dashboard, and click on the Sign Out button.

If you are receiving emails from AVPN Academy but did not sign up for the site or the mailing list, please contact our support team for assistance at academy@avpn.asia.

We’re sad to see you go! You can delete your profile on your profile page.
If you are unable to do so, please contact our support team for assistance at academy@avpn.asia.

All courses are available anytime online at academy.avpn.asia. You will be able to take all courses once you registered with the AVPN Academy website and
have your individual learning profile.

Currently, as we are still in our trial phase, all courses are free.

Yes. Anyone can sign up and all our courses are designed to accommodate different levels of social investment knowledge, from novice to expert practitioners.

No, there are no dates specified for our courses. All courses will remain available on AVPN Academy once posted and are accessible anytime.

There is no limit on the number of courses you can take.

Absolutely. You may take all our courses as often as you like.

Yes. You can leave a course anytime.

AVPN Academy is currently in its trial phase. We are working on a variety of courses across the social investment sector that have yet to be announced. To remain informed watch this space for more to come.
More importantly – we would love your input! Tell us what you think would be valuable course in our Feedback section.

As AVPN Academy grows, we intend to introduce more languages. Right now, we are concentrating on English, especially as we test new features on the site.

Typically, a course consists of multiple lessons of no more than 5 minutes each. We aim to limit all our courses to a maximum of 6 lessons or 30 minutes.

You do not have to watch all the lessons in one course, but we strongly recommend following the course structure to gain a comprehensive understanding of the topic.

AVPN Academy aims to provide courses that will accommodate different levels of social investment engagement, and be accessible for all participants, from novice to expert practitioners.
The course description pages should allow you to determine which course is suitable for you.

Yes. You can take the courses as many times as you like.

No, AVPN does not award certificates for completed courses.

You can report an issue or tell us what you would like to see on our Feedback page. You can also contact our support team for assistance at academy@avpn.asia.

No special software or computer equipment is required. AVPN Academy is designed to be accessible on mobile, tablet and desktop.
AVPN Academy actively supports and tests the latest versions of Chrome, Firefox, Internet Explorer and Safari.
We try our best to support certain older browsers and the previous versions of iOS and Android but there may be some differences in the delivery of content to users of platforms.

There are a number of reasons why you may be having trouble:

  • A full cache or out of date cookies
  • Flash version out of date
  • JavaScript is disabled
  • Video / audio is unavailable
  • Add ons and extensions
  • An incompatible browser

Still having problems? Contact our support team for assistance at academy@avpn.asia.

This can happen on some older hardware. To play video / audio reliably, we recommend a machine with the following specifications as a minimum:

  • A 1.5GHz single core, or 1GHz dual core processor
  • At least 1GB of RAM
  • An internet connection with a consistent speed of 1.5Mbps or above

The most likely cause of this problem is a slow or fluctuating connection speed. We recommend an internet connection with a consistent speed of 1.5Mbps or above.

AVPN Academy is currently in its trial phase. This means that we are testing out the website to see if it is suitable to cater to your needs, both in terms of its content but also its overall format. During this stage, we are identifying possible issues and are tweaking the site.

We are also continuously working on our curriculum and on expanding the available courses. We also intend to introduce more languages. As we are concentrating on testing the site and its features at the moment, we are focusing on English for now though.

Other features we are examining to include in the future are a private note-taking function, a discussion forum and you can help us to curate our courses by telling us what you would like to see on our Feedback page.