Frequently Asked Questions & Guides
There is no limit on the number of modules you can take.
Typically, a self-guided module consists of 5-6 lessons around 5 minutes each for a total running time of about 30 minutes.
Live modules will usually run between 60-90 minutes.
Both self-guided and live modules will often include recommended readings which would take additional time.
Absolutely, you may take all our modules as often as you like.
As the AVPN Academy grows, we intend to introduce modules in more languages. Right now, we are focused on developing more modules in English, especially as we are still testing and pushing out new features on the site.
You do not have to watch all the lessons in one module, but we strongly recommend following the module structure to gain a more cohesive and comprehensive understanding of the topic.
You can contact our support team at firstname.lastname@example.org for assistance.
No special software or computer equipment is required. AVPN Academy is designed to be accessible on mobile, tablet and desktop.
AVPN Academy actively supports and tests the latest versions of Chrome, Firefox, Internet Explorer and Safari. We try our best to support certain older browsers and the previous versions of iOS and Android but there may be some differences in the delivery of content to users of platforms.
There are a number of reasons why you may be having trouble:
- A full cache or outdated cookies
- Flash version is outdated
- Video/audio is unavailable
- Add-ons and extensions
- An incompatible browser
Do troubleshoot to see if any of the above options could be the cause of the problem. If you are still unable to resolve the issues, you may contact our support team at email@example.com for assistance.
The most likely cause of this problem is a slow or fluctuating connection speed. We recommend an internet connection with a consistent speed of 1.5Mbps or above.